Don's company ran into problems when their email provider, Mandrill, suffered a significant outage. Randy and Don discuss how they handle outages, prepare for switching to other providers (before or after failures), and how to go about communicating those issues to clients. Don debates whether using a scooter rental requires a helmet and Randy tells him to ignore his mother's advice. References are made to Matthew McConaughey, and we apologize, in advance.
Following up on another Elon Musk communication, we discuss the side effects of working too many hours, burning out, and how you might be guilty of causing extra-hour angst with only a simple email sent after work.
Don is setting up goals for AspirEdu for 2019, which takes us into a discussion about how to set up big projects and campaigns for small firms that have lots of small tasks to get done at the same time. How do you get executive buy-in, maintain momentum, and prevent project goals from fading away amongst other distractions?
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